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ATDW Frequently Asked Questions

What is the ATDW?

The Australian Tourism Data Warehouse (ATDW) is the highest quality, most comprehensive and accessible source of consumer relevant information about the Australian tourism industry. Jointly owned and managed by all State and Territory Tourism Organisations and Tourism Australia, the ATDW collects, stores and distributes information about Australian tourism products with consumers via a network of travel related websites, including visitvictoria.com and australia.com.

How does the ATDW work?

Tourism operators enter a self-authored product listing through the ATDW-Online portal. Their listing is then quality assured by their STO to ensure it meets national content standards. Once approved, the listing is made available to any licenced distributor that wishes to publish it on their channel and can be seen by the audiences of these websites.

Am I eligible to list on the ATDW?

To list on the ATDW, your business or event must operate in Australia, provide a direct experience to the leisure tourist and meet the criteria of one of the following product categories: Accommodation; Attraction; Food and Drink; Event; Hire; Tour; Transport and General Service. To aid in selecting the most appropriate category for your product, see ATDW's Listing Eligibility Criteria.

How do I list my business or event on the ATDW?

Go to www.atdw-online.com.au and select the 'Register Now' button. Select 'Tourism Operator' as your account type and fill in your organisation details. Once you have read and accepted the Terms & Conditions, select 'Let's Go' to create your listing.

Select your desired listing type, complete all relevant fields for your listing and click the Send for Review button when completed. Mandatory fields are indicated with an asterisk symbol in the vertical orange navigation panel.

Your listing will be reviewed and quality assured within 1-2 business days before being published to a range of tourism websites. 

Is there a cost to list my business or event on the ATDW? 

Victorian tourism operators are required to pay a listing fee, with the exception of NFP organisations and Events. Please see the below table for more information:

Listing optionsEventNot-for-profit organisationAccredited business (Holds ATAP or Ecotourism accreditation)Standard business
Cost (AUD incl. GST)FREE FREE $10 per month ($120 billed annually) $25 per month ($295 billed annually) 

I don't know my ATDW-Online password, how can I reset it?

Click here to reset your password.

How do I update my listing?

Go to ATDW-Online.com.au and enter your username and password. From the Listings dashboard, click 'Update' on the listing you want to edit. Update your listing as necessary by navigating through the orange menu. Be sure to click on 'Send for Review' to submit your updates for review and publication.

How often should I update my listing? 

Your listing should be updated at least once every 12 months. It's important to keep your information such as contact details, pricing and images up to date to ensure potential customers are provided with accurate information about your product. Your listing can be updated as often as you like and your updates are automatically published to ATDW distributor websites.

My listing is 'Pending with QA for review' and I can’t make edits to it. Why is that?

When you send a new or updated listing for review, it is placed in a queue to be reviewed and quality assured for publication to ATDW distributor websites. Review time is usually within 1-2 business days and you are unable to make further updates during this period. If you need to make urgent changes to your listing, please contact Visit Victoria's ATDW Support Team.

How will I know when my listing is due to expire?

You can find your listing's expiry date and status within the listing summary information on your listing dashboard. Renew your listing before its expiry date to ensure it remains visible on ATDW distributor websites.

Business listings will expire 12 months after their date of publication. Operators will receive an expiry reminder email 30 day prior and 14 days prior to their listing’s expiry date. They will also receive an email on the day their listing has expired.

Event listings will expire the day after the event concludes and can be immediately updated with details of the next occurring event.

I didn't receive a reminder from ATDW that my listing was due to expire

Add [email protected] to your email address book to ensure that important communications regarding your ATDW listing are not blocked by your mail application's spam filter.

How do I pay for my listing?

Listings can be paid for by credit card or BPAY. Some operators may already pay for their listing through a membership/partnership with their Regional Tourism Organisation (RTO), upon which they will receive a coupon code to use as a form of payment when renewing their listing within ATDW-Online.

To pay for your listing:

  1. Log in to www.ATDW-Online.com.au with your username and password.
  2. From your Listing Dashboard, click the Update button next to the listing you would like to renew.
  3. Review your listing ensuring that key information regarding your business is up to date.
  4. Click on Send for Review when you have finished updating your listing.
  5. At Payment Step 1, if you have recieved a Coupon Code from your Regional Tourism Organisation, enter it in the field and click Verify then Continue. If you do not have a Coupon Code, continue to the next page.
  6. At Payment Step 2, ensure your organisation details are accurate (NB: you must include an email address in this form).
  7. Pay for your listing via Credit Card or BPAY. Please see listing fees in the below table.
  8. Your listing will be sent for Quality Assurance (QA), where it will be reivewed and renewed within 1-2 business days.

I have already paid for my ATDW listing through a membership with my Regional Tourism Organisation or Local Tourism Association. Why has it expired?

Regardless of an operator's association with their Regional Tourism Organisation, a business listing will require renewal every 12 months. If you have already paid for your listing, you will need to contact your RTO to obtain a coupon code to use as a form of payment when renewing it in ATDW-Online. This is also a good opportunity to review your listing and ensure your information is up to date.

How do I redeem my coupon code?

To redeem your coupon code:

  1. Log in to www.ATDW-Online.com.au with your username and password.
  2. From your Listing Dashboard, click the Update button next to the listing you would like to renew.
  3. Review your listing ensuring that key information regarding your business is up to date.
  4. Click on Send for Review when you have finished updating your listing.
  5. At Payment Step 1, enter your Coupon Code in the field and click Verify then Continue.
  6. At Payment Step 2, ensure your organisation details are accurate (NB: you must include an email address in this form).
  7. Your listing will be sent for Quality Assurance (QA), where it will be reviewed and renewed within 1-2 business days.

How long will it take for my new listing or updates to be reviewed and published to ATDW distributor websites?

Generally, your listing will take within 1-2 business days to be reviewed and quality assured by Visit Victoria's ATDW Support Team. From there, you may need to allow another business day for your listing updates to appear on most distributor websites.

Which websites will my listing appear on?

As standard, your listing will be distributed to official tourism websites visitvictoria.com and australia.com. Once published, your listing is made available for any licensed distributor to display on their channel. There are over 50 distributors of Victorian ATDW content including Regional Tourism Organisations, local councils and commercial websites. You can browse through a full list of ATDW distributor websites here.

What are the image requirements for the ATDW?

Images need to be of a minimum 2100 (W) by 1600 (H) pixels - this is so they can look their best when expanded to a full screen. Most smartphones and digital cameras will capture images of this quality. When taking images of your product, ensure your resolution settings are set to their highest and that the environment has good lighting. Images containing text, logos or images of banners/posters are not accepted - these are often cropped or displayed inappropriately on some distributor websites.

How to I upload images to my listing?

Navigate to the Photos section and either drag & drop your images to within the orange box or click on the 'click to upload' link to open your computer's file explorer. You can select more than one image to upload at once and these will be simultaneously added to your listing. Once added, fill in the image details and select 'save photo' save it to the listing. Once saved, you can adjust the cropping window or rearrange the order of your images by dragging and dropping.

I wish to have multiple users manage my ATDW listing. Is that possible?

Yes. To register additional users to your account, navigate to the 'Account' tab, select 'Add another user' and enter the user's email address. The new user will need to arrange a password when they first log in to ATDW-Online. 

I no longer wish to list my business / event on the ATDW. How do I remove it?

To disable a listing, click on the settings icon on the top right corner of the listing screen and click 'Request to disable'. Your request will then be approved in 1-2 business days and your listing will be removed from ATDW websites.

More information

ATDW information and resources >

Contact Visit Victoria's dedicated ATDW Support Team:

P:    1300 306 366 (during business hours)

E:    [email protected]

Request a call-back - let us answer your questions at a time that suits you.