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ATDW Frequently Asked Questions


How do I login to ATDW?
Go to and enter your username (email address) and password. If you don't know your password, go to and click on the 'Forgot password' link in the top right corner. Enter your username (email address) and an email will be sent to you with further instructions.
I don't know my ATDW-Online password, how can I reset it?
Go to and click on the 'Forgot password' link in the top right corner. Enter your username (email address) and an email will be sent to you with further instructions.
What is the ATDW?
The Australian Tourism Data Warehouse (ATDW) is Australia's national tourism database and distribution platform. The ATDW's function is to help extend your exposure and attract more business online. ATDW listings provide an online presence at national, state, regional and destination levels through the key online tourism marketing platforms of, and more.
How does the ATDW work?
Tourism operators enter a self-authored product listing through the ATDW-Online portal. Their listing is then quality assured by Visit Victoria's ATDW team to ensure it meets national content standards. Once approved, the listing is made available to any licenced ATDW distributor that wishes to publish it to their consumer facing website.
Am I eligible to list on the ATDW?
To list on the ATDW, your business or event must operate in Australia, have a physical presence where visitors can access your product/service, provide a tourism/leisure experience and align with one of the following product categories: Accommodation; Attraction; Food and Drink; Event; Hire; Tour; Transport and General Service. To aid in selecting the most appropriate category for your product, see ATDW's Listing Eligibility Criteria.
How do I list my business or event on the ATDW?
Go to and select the 'Register Now' button. Select 'Tourism Operator' as your account type and fill in your organisation details. Once you have read and accepted the Terms & Conditions, select 'Let's Go' to create your listing. Select your desired listing type, complete all relevant fields for your listing and click the Send for Review button when completed. Mandatory fields are indicated with an asterisk symbol in the vertical orange navigation panel. Your listing will be reviewed and quality assured within 1-2 business days before being published to a range of tourism websites.
Which websites will my listing appear on?
As standard, your listing will be published to official tourism websites and Once approved, your listing is made available for any licensed ATDW distributor to display on their channel at their discretion. There are over 50 distributors of Victorian ATDW content including Regional Tourism Organisations, local councils and commercial websites. You can browse through a full list of ATDW distributor websites via the link on our ATDW home page.

Managing your profile

How do I update my profile?
Go to and enter your username and password. From the dashboard, click 'Update' on the profile you want to edit. Update your profile as necessary by navigating through the orange menu. Be sure to click on 'Send for Review' to submit your updates for review and the publication.
How often should I update my profile?
Your profile should be updated at least once every 12 months. It's important to keep your information such as contact details, pricing and images up to date to ensure potential customers are provided with accurate information about your product. Your profile can be updated as often as you like and your updates are automatically published to ATDW distributor websites.
My profile is 'Pending with QA for review' and I can’t make edits to it. Why is that?
When you send a new or updated profile for review, it is placed in a queue to be reviewed and quality assured for publication to ATDW distributor websites. Review time is usually within 1-2 business days and you are unable to make further updates during this period. If you need to make urgent changes to your profile, please contact Visit Victoria's ATDW Support Team.
How will I know when my profile is due to expire?
You can find your profile's expiry date and status within the profile summary information on your profile dashboard. Renew your profile before its expiry date to ensure it remains visible on ATDW distributor websites. Business profiles will expire 12 months after their date of publication. Operators will receive an expiry reminder email 30 days prior and 14 days prior to their profile's expiry date. They will also receive an email on the day their profile has expired. Event profiles will expire at the end of the final day of the event and can be immediately updated with details of the next occurring event.
I didn't receive a reminder from ATDW that my profile was due to expire
Add [email protected] to your email address book to ensure that important communications regarding your ATDW profile are not blocked by your mail application's spam filter.
How do I pay for my profile?
Profiles can be paid via the ATDW payment gateway by credit card. Some operators may have already paid for their profile through a membership/partnership with their Regional Tourism Board (RTB), upon which they will receive a coupon code to use as a form of payment when renewing their profile within ATDW-Online. Contact your RTB for more details.
I have already paid for my ATDW profile through a membership with my Regional Tourism Board. Why has it expired?
Regardless of an operator's association with their Regional Tourism Organisation, a business profile will require renewal every 12 months. If you have already paid for your profile, you will need to contact your RTO to obtain a coupon code to use as a form of payment when renewing it in ATDW-Online. This is also a good opportunity to review your profile and ensure your information is up to date.
How long will it take for my new profile or updates to be reviewed and published to ATDW distributor websites?
Generally, your profile will take within 1-2 business days to be reviewed and quality assured by Visit Victoria's ATDW Support Team. From there, you may need to allow another business day for your profile updates to appear on most distributor websites.
I wish to have multiple users manage my ATDW profile. Is that possible?
Yes. To register additional users to your account, navigate to the 'Account' tab, select 'Add another user' and enter the user's email address. The new user will need to arrange a password when they first log in to ATDW-Online.
I no longer wish to list my business / event on the ATDW. How do I remove it?
To disable a profile, click on the Settings icon on the top right corner of the profile screen and click 'Request to disable'. Your request will then be approved in 1-2 business days and your profile will be removed from ATDW websites.
Why is the Renew button greyed out?
Please be advised to renew your profile, the platform requires a change or update, which is why the renew button may be greyed out. If all details are correct on your profile and you don’t need to make an update, you can just move an image around and this will allow you to renew.


What are the image requirements for the ATDW?
Images need to be of a minimum 1600 (W) by 1200 (H) pixels - this is so they can look their best when expanded to a full screen. Most smartphones and digital cameras will capture images of this quality. When taking images of your product, ensure your resolution settings are set to their highest and that the environment has good lighting. Images containing text, logos or images of banners/posters are not accepted - these are often cropped or displayed inappropriately on some distributor websites. Copy this link to your browser for more:
How to I upload images to my listing?
Navigate to the Photos section and either drag & drop your images to within the orange box or click on the 'click to upload' link to open your computer's file explorer. You can select more than one image to upload at once and these will be simultaneously added to your listing. Once added, fill in the image details and select 'save photo' save it to the listing. Once saved, you can adjust the cropping window or rearrange the order of your images by dragging and dropping. Copy this link to your browser for more:

More information

ATDW information and resources >

Contact Visit Victoria's dedicated ATDW Support Team:

P:    1300 306 366 (during business hours)

E:    [email protected]