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ATDW Frequently Asked Questions


What is the ATDW?
The Australian Tourism Data Warehouse (ATDW) is Australia's national tourism database and distribution platform. The ATDW's function is to help extend your exposure and attract more business online. ATDW listings provide an online presence at national, state, regional and destination levels through the key online tourism marketing platforms of, and more.
How does the ATDW work?
Tourism operators enter a self-authored product listing through the ATDW-Online portal. Their listing is then quality assured by Visit Victoria's ATDW team to ensure it meets national content standards. Once approved, the listing is made available to any licenced ATDW distributor that wishes to publish it to their consumer facing website.
Am I eligible to list on the ATDW?
To list on the ATDW, your business or event must operate in Australia, have a physical presence where visitors can access your product/service, provide a tourism/leisure experience and align with one of the following product categories: Accommodation; Attraction; Food and Drink; Event; Hire; Tour; Transport and General Service. To aid in selecting the most appropriate category for your product, see ATDW's Listing Eligibility Criteria.
How do I list my business or event on the ATDW?
Go to and select the 'Register Now' button. Select 'Tourism Operator' as your account type and fill in your organisation details. Once you have read and accepted the Terms & Conditions, select 'Let's Go' to create your listing. Select your desired listing type, complete all relevant fields for your listing and click the Send for Review button when completed. Mandatory fields are indicated with an asterisk symbol in the vertical orange navigation panel. Your listing will be reviewed and quality assured within 1-2 business days before being published to a range of tourism websites.
Which websites will my listing appear on?
As standard, your listing will be published to official tourism websites and Once approved, your listing is made available for any licensed ATDW distributor to display on their channel at their discretion. There are over 50 distributors of Victorian ATDW content including Regional Tourism Organisations, local councils and commercial websites. You can browse through a full list of ATDW distributor websites via the link on our ATDW home page.
I don't know my ATDW-Online password, how can I reset it?
Go to to reset your password.

Managing your listing

How do I update my listing?
Go to and enter your username and password. From the Listings dashboard, click 'Update' on the listing you want to edit. Update your listing as necessary by navigating through the orange menu. Be sure to click on 'Send for Review' to submit your updates for review and publication.
How often should I update my listing?
Your listing should be updated at least once every 12 months. It's important to keep your information such as contact details, pricing and images up to date to ensure potential customers are provided with accurate information about your product. Your listing can be updated as often as you like and your updates are automatically published to ATDW distributor websites.
My listing is 'Pending with QA for review' and I can’t make edits to it. Why is that?
When you send a new or updated listing for review, it is placed in a queue to be reviewed and quality assured for publication to ATDW distributor websites. Review time is usually within 1-2 business days and you are unable to make further updates during this period. If you need to make urgent changes to your listing, please contact Visit Victoria's ATDW Support Team.
How will I know when my listing is due to expire?
You can find your listing's expiry date and status within the listing summary information on your listing dashboard. Renew your listing before its expiry date to ensure it remains visible on ATDW distributor websites. Business listings will expire 12 months after their date of publication. Operators will receive an expiry reminder email 30 days prior and 14 days prior to their listing’s expiry date. They will also receive an email on the day their listing has expired. Event listings will expire at the end of the final day of the event and can be immediately updated with details of the next occurring event.
I didn't receive a reminder from ATDW that my listing was due to expire
Add [email protected] to your email address book to ensure that important communications regarding your ATDW listing are not blocked by your mail application's spam filter.
How do I pay for my listing?
Listings can be paid for by credit card or BPAY. Some operators may already pay for their listing through a membership/partnership with their Regional Tourism Organisation (RTO), upon which they will receive a coupon code to use as a form of payment when renewing their listing within ATDW-Online.
I have already paid for my ATDW listing through a membership with my Regional Tourism Organisation. Why has it expired?
Regardless of an operator's association with their Regional Tourism Organisation, a business listing will require renewal every 12 months. If you have already paid for your listing, you will need to contact your RTO to obtain a coupon code to use as a form of payment when renewing it in ATDW-Online. This is also a good opportunity to review your listing and ensure your information is up to date.
How long will it take for my new listing or updates to be reviewed and published to ATDW distributor websites?
Generally, your listing will take within 1-2 business days to be reviewed and quality assured by Visit Victoria's ATDW Support Team. From there, you may need to allow another business day for your listing updates to appear on most distributor websites.
I wish to have multiple users manage my ATDW listing. Is that possible?
Yes. To register additional users to your account, navigate to the 'Account' tab, select 'Add another user' and enter the user's email address. The new user will need to arrange a password when they first log in to ATDW-Online.
I no longer wish to list my business / event on the ATDW. How do I remove it?
To disable a listing, click on the Settings icon on the top right corner of the listing screen and click 'Request to disable'. Your request will then be approved in 1-2 business days and your listing will be removed from ATDW websites.


What are the image requirements for the ATDW?
Images need to be of a minimum 1600 (W) by 1200 (H) pixels - this is so they can look their best when expanded to a full screen. Most smartphones and digital cameras will capture images of this quality. When taking images of your product, ensure your resolution settings are set to their highest and that the environment has good lighting. Images containing text, logos or images of banners/posters are not accepted - these are often cropped or displayed inappropriately on some distributor websites. Copy this link to your browser for more:
How to I upload images to my listing?
Navigate to the Photos section and either drag & drop your images to within the orange box or click on the 'click to upload' link to open your computer's file explorer. You can select more than one image to upload at once and these will be simultaneously added to your listing. Once added, fill in the image details and select 'save photo' save it to the listing. Once saved, you can adjust the cropping window or rearrange the order of your images by dragging and dropping. Copy this link to your browser for more:

More information

ATDW information and resources >

Contact Visit Victoria's dedicated ATDW Support Team:

P:    1300 306 366 (during business hours)

E:    [email protected]