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Coronavirus (COVID-19) Frequently Asked Questions

Frequently asked questions on travel and accommodation

What are the restrictions on travel in Victoria?

From 11:59pm on Wednesday 8 July, residents in metropolitan Melbourne and Mitchell Shire return to Stage 3 Stay at Home restrictions. This means there are only four reasons for these residents to leave home: shopping for food and essential items, care, caregiving or compassionate reasons, exercise, and work or study – if you can’t do it from home. Holidaying or recreational visits to family or friends’ houses is not permitted.

For residents who live outside metropolitan Melbourne or Mitchell Shire, travel and overnight stays are permitted at private residences as long as these destinations are not in metropolitan Melbourne or Mitchell Shire.

Stays can include friends and family homes (as long as there are no more than five visitors), tourist accommodation, caravan parks, motels, hotels, rental accommodation and holiday homes outside metropolitan Melbourne or Mitchell Shire.

These residents can only travel to metropolitan Melbourne or Mitchell Shire for three reasons: shopping for food and essential supplies, care, caregiving and compassionate reasons, or work or study – if these activities can’t be done from home.

Exercise and recreation are not reasons to travel in or out of metropolitan Melbourne or Mitchell Shire.

What restrictions are in place for overnight stays outside metropolitan Melbourne and Mitchell Shire?

Only those who live outside of metropolitan Melbourne and Mitchell Shire are permitted to do overnight stays at tourist accommodation, private properties, caravan parks and campsites.

For overnight stays or camping at private properties of family or friends, the maximum number of people allowed is five, in addition to the household members.

For overnight stays at tourist accommodation, including caravan parks, holiday rentals or campsites, the maximum number of people per booking is 20. Communal areas like shared bathrooms and kitchens can be used if you are staying at tourist accommodation.

Additional safeguards have been established for accommodation, including increased screening to increase the safety of staff and visitors. Guests are encouraged to assess their health before leaving home.

Guests must keep at least 1.5 metres away from people they don’t live with and regularly wash or sanitise hands, and cough or sneeze into their elbow or tissue.

For more information visit the Department of Health and Human Services website.

If I am a resident of metropolitan Melbourne or Mitchell Shire, and I am already away from my home, what should I do?

All residents of metropolitan Melbourne and Mitchell Shire who are already away from their home on holiday are able to complete their stay before returning home. They should not extend their stay.

Upon their return home, they must abide by the restrictions in place in metropolitan Melbourne and  Mitchell Shire.

Can I go camping or to a caravan park?

Only residents who live outside of metropolitan Melbourne and Mitchell Shire can go camping or stay at a caravan park. However, they cannot stay within metropolitan Melbourne or Mitchell Shire.

For overnight stays at caravan parks or campsites, the maximum number of people per booking is 20. Communal areas like shared bathrooms and kitchens can be used if staying at tourist accommodation. Guests are advised to maintain a distance of 1.5 metres from people they don’t live with, and practice good hygiene.

For overnight stays or camping at private properties of family or friends, the maximum number of people allowed is five, in addition to the household members. 

Can I go to a motel, hotel or rental accommodation?

For those that live outside of metropolitan Melbourne and Mitchell Shire, overnight stays at tourist accommodation, including private holiday rentals are permitted.

You can use communal areas like shared bathrooms and kitchens if you are staying at tourist accommodation. The maximum number per booking is 20 people.  

Can I go to my holiday home?

If you live in metropolitan Melbourne or Mitchell Shire you must stay at your primary residence. You cannot stay at any holiday home that you own.

For those that live outside of metropolitan Melbourne and Mitchell Shire, you may stay at your holiday home. 

Are there travel restrictions in place for those who do not live in metropolitan Melbourne or Mitchell Shire?

Yes. People who live outside metropolitan Melbourne or Mitchell Shire  can only travel to these areas for three reasons: shopping for food and essential supplies, care, caregiving and compassionate reasons, or work or study – if these activities can’t be done from home. 

I own a tourism business outside of metropolitan Melbourne and Mitchell Shire. What are my responsibilities?

Business owners outside metropolitan Melbourne and Mitchell Shire who run a business that is restricted inside these areas have additional responsibilities.

These business owners are asked to check the name and addresses of customers to ensure they do not live in metropolitan Melbourne and Mitchell Shire. 

What measures should I put in place to protect my staff and guests?

The Department of Health and Human Services (DHHS) provides specific advice for hotels and hotel staff.

There is important messaging that you can distribute (including posters) around your venue.

For more information on how to keep your staff and guests safe and informed, visit the DHHS website

What financial support is available to my tourism business at a state level in Victoria?

The Victorian Government also announced a $1.7 billion economic and jobs package to help Victorian businesses and workers. This includes $500 million to establish a Business Support Fund to support the hardest-hit sectors, including tourism and accommodation. The Government will work with the Victorian Chamber, Australian Hotels Association and Ai Group to administer the fund. The Victorian Government has also established the $500 million Working for Victoria Fund, to help workers who have lost their job as a result of COVID-19 to find new job opportunities. The Commercial Tenancies Relief Scheme has also been introduced to alleviate the financial hardship faced by tenants and landlords as a result of coronavirus. 

On 30 June, the Victorian Government announced grants of $5,000 would be make available to in businesses previously eligible for a Business Support Fund grant or a payroll tax refund in localised lockdown postcodes.

To learn more about measures in place to support businesses during this crisis, please visit Business Victoria or call the Business Victoria coronavirus hotline on 13 22 15. 

Can accommodation providers take bookings from people from interstate, including South Australia and New South Wales (NSW), coming into Victoria for work?

Yes, accommodation providers outside metropolitan Melbourne or Mitchell Shire, can accept bookings of interstate guests.

Interstate travellers can only stay at accommodation within metropolitan Melbourne or Mitchell Shire, if their visit is for one of the permitted reasons such as work or study, or on compassionate or caregiving grounds.

No permit or approval is required to enter Victoria from another state – however interstate guests will need to adhere to the restrictions that are in place in Victoria.

It is important to remind interstate guests to check with their state or territory’s requirements on whether a permit or other exemption is required to return to their home state from Victoria.

For the most up-to-date information about coronavirus (COVID-19) and current measures in Victoria, visit the Department of Health and Human Services website. People in Victoria can also call the coronavirus (COVID-19) hotline on 1800 675 398.

Victorian businesses can call Business Victoria’s dedicated hotline 13 22 15 from within Victoria, or 1800 136 034 outside Victoria, or visit Business Victoria's website which is regularly updated with the latest information. 

Can I travel within Australia?  

If you are travelling from interstate, no permit or approval is required to enter Victoria.

However, there are restrictions in place for crossing from Victoria’s borders into South Australia, Tasmania or New South Wales.

Other Australian states and territories have closed their borders or require visitors to quarantine on arrival.

Before travelling to another state or territory you should check the rules that your destination has in place.

You can also call the Federal Government's National Coronavirus Helpline on 1800 020 080 to find out what travel requirements and restrictions are in place.  

If I am travelling within Australia, will I need to go into quarantine when I arrive in Victoria?

There is no requirement in Victoria to quarantine when travelling domestically. 

If you have returned from overseas and you’re travelling from Victoria to another Australian state or territory, for further information about your travel see information for overseas travellers

What are the quarantine requirements for outbound travel from Victoria to other states?

Each state has its own restrictions and quarantine requirements in place for visitors from interstate and international destinations.

Please see individual state websites below for current information:

What is the latest advice to Australians regarding overseas travel?

There is a current travel ban in place for all Australians travelling overseas.

Exemptions will apply for those citizens who are ordinarily residents overseas, where travel is in our national interest, or where travel is on compassionate and humanitarian grounds. 

What is the latest inbound travel advice for those entering Australia?

There is a current travel ban for all non-residents and non-Australian citizens coming to Australia.

You cannot enter Australia unless you are:

  • an Australian citizen
  • a permanent resident of Australia
  • a New Zealand citizen usually residing in Australia
  • an immediate family member of an Australian citizen or permanent resident.

If you are currently overseas, in one of these categories and wish to return to Australia, you should do so as soon as possible.

For the most up-to-date information on travel restrictions, see the Smart Traveller website.

All international passengers arriving at Victorian airports or disembarking at maritime ports must go into mandatory quarantine for 14 days from the day of their arrival, at a state designated facility. No domestic onward travel is allowed until the mandatory quarantine period has ended.

The restriction also applies to passengers arriving on chartered flights, private aircraft and passengers disembarking in maritime ports from private or commercial vessels.

For more information for overseas travellers arriving in Victoria, visit the DHHS website

Frequently asked questions on major events and public gatherings

What is the latest advice regarding events and public gatherings? 

Organisers of events or public gatherings in metropolitan Melbourne and Mitchell Shire are advised to postpone or cancel their arrangements until the Stage 3 Stay at Home restrictions ease.

Entertainment and cultural venues are closed under these restrictions. 

My event/public gathering is taking place outside the banned period, should I continue to plan for it?

While the Stage 3 Stay at Home restrictions are in place until 11:59pm on Wednesday 19 August, these circumstances are subject to change.

The decision to proceed or postpone an event is a decision for the business event organiser, based on the direction of governments and the latest health advice. 

If I need to cancel my event will I be covered for any losses?

It is best to contact your insurance provider or legal adviser to discuss what compensation you may be eligible for. 

My organisation received a grant from the government for an event or program which is no longer running due to coronavirus – do I have to return this money?

Like all organisations, the Victorian Government is assessing contractual obligations and financial arrangements with organisations on a case by case basis. Visit Victoria will be in touch in the coming weeks to discuss your individual circumstances.

ADDITIONAL INFORMATION

For the most up-to-date frequently asked questions on what you can and cannot do in Victoria, please visit the Department of Health and Human Services’ coronavirus (COVID-19) webpage

Further information on travel and accommodation can be found here.

Further information on restaurants and cafés can be found here.

Further information on entertainment and culture can be found here.

If these resources do not provide the answer to your question about how the coronavirus (COVID-19) pandemic is impacting the tourism industry, please email [email protected].