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Head of People & Culture

About Us

Visit Victoria is the primary tourism and events company for the State of Victoria. We inspire people in both the domestic and international markets, to visit Melbourne and Victoria through creative storytelling and enriching events. Our role is to drive visitation and expenditure through destination marketing and a strong pipeline of major, regional and business events to support the visitor economy.

We aim to build Melbourne and Victoria into Australia’s number one tourism destination by delivering strong and sustainable growth across priority markets.

Visit Victoria employs 160 people in Melbourne and across key international markets. We all work together on our goal to revitalise the visitor economy, by generating $35 billion in annual visitor expenditure and supporting 300,000 jobs by June 2024.

About the Position

This is an incredible opportunity to be a part of Visit Victoria, a purpose driven culture and organisation that advocates for our Victorian economy.

Reporting to the Director, Corporate Operations and playing a key role on the Visit Victoria LT, the Head of People & Culture will be responsible for leading the ongoing and strategic evolution of the People & Culture function, while ensuring a high level of operational P&C support continues for Visit Victoria and Melbourne Convention Bureau.

Leading a small team, this position strikes the balance of building and implementing a people strategy; reviewing, updating and redesigning our P&C practices, policies and procedures; and supporting the management of day to day and business as usual P&C requirements.

Through partnering with leaders in the business and leading the implementation of our People and Culture strategy, you will drive a human centered approach to how we work. You’ll support the growth of our organisational culture so that we can facilitate a positive employee experience underpinned by our values of Passion, Creativity, Collaboration, Growth, Connection.  

To ensure the people strategy supports the goals of Visit Victoria, you’ll be focused on:

  • Hiring your brand-new HR team, this gives you full autonomy to select the right individuals to accelerate P&C success
  • Providing strategic People & Culture advice to the Director, Corporate Operations and leadership team
  • Managing the People and Culture team, providing oversight of operational functions and striving to create a culture of continual improvement around employee experience and wellbeing i.e. employee rewards and recognition needs your expertise
  • Building organisational capability through coaching and developing leaders and teams to drive an engaged, human-centric and high-performance culture
  • Implementing and evolve our Learning and Development and Leadership Development strategies.
  • Leading the development and implementation of staff engagement surveys and strategies that are aligned to our values and facilitate a positive employee experience
  • Reimagining P&C processes and developing and promoting ways of working that foster diversity, inclusion, flexibility and an empowered culture whilst also improving efficiency and effectiveness
  • Implementing our new HRIS platform, and ensuring there are systems, processes and practices in place within the P&C function that ensure a great employee experience and quality outcomes (leveraging our new technology to automate as much as possible!)

About you

To be successful as the Head and People & Culture at Visit Victoria, you will thrive on being hands on, innovative and engaging. You’ll thoroughly enjoy guiding others to take them on this journey with a “let’s give it a go" type of energy. You’ll bring to this role:

  • Demonstrated experience in successfully leading a people and culture function
  • Demonstrated experience in leading and managing organisational change processes including the ability to effectively influence and negotiate with senior executives
  • An ability to think critically, propose practical and cost-effective solutions, present evidence-based discussion papers, briefs and reports, and operationalise ideas plans
  • A natural ability to lead and connect with people and build relationships at all levels
  • Extensive knowledge of the Australian HR and IR environment
  • Functional expertise in one or more of HR business partnering, talent management, learning and development, leading cultural change and/or Employee Experience design
  • Ability to support and coach managers in dealing with industrial relations and HR issues, including performance and change management
  • Ability to balance strategic work with day-to-day operational priorities
  • A passion for tourism and events
  • Experience with Employment Hero, Culture Amp and system implementation would be a bonus!

Why Join Us? 

At Visit Victoria we are committed to providing an employment experience that ignites and challenges any imaginations. 

  • Our work makes a positive impact on the Victorian community.
  • Access to a range of amazing events and functions from sporting to comedy to cultural and more!
  • Access to ‘3 Ignite Days’ to explore Melbourne or Regional Victoria to nurture your sense of adventure on us.
  • Generous parental leave and paid volunteering days
  • A reward and recognition program that aligns with our passion for Victorian experiences
  • A hybrid working model and open contemporary working facilities.

Our Culture & Values

Visit Victoria provide an inclusive workplace which supports and fosters growth, professional development and delivering exceptional results for our partners, clients and industry.

Our values are embedded in our culture and communication.

  • Passion - We love what we do.
  • Creativity - Imagination without boundaries
  • Collaboration - We work as one.
  • Growth – We embrace growth and challenges.
  • Connection – We are connected to people, culture and our country.