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Convention Services Executive (MCB)

About us: 

As a part of Visit Victoria, Melbourne Convention Bureau (MCB) leads the acquisition and delivery of national and global business events for Melbourne and regional Victoria. This is achieved through partnering with the Victorian State Government, City of Melbourne, Melbourne Convention and Exhibition Centre, and over 150 private enterprise partners.

MCB has more than 50 years of experience in securing business events for Melbourne with local and global teams dedicated to business development, bidding and sales, convention servicing, marketing, and partnerships.

Since its inception, MCB has developed an enviable track record in delivering both large and small scale events, having worked with associations, corporates and event planners to identify and bid for the right to host conferences, incentive travel reward programs, corporate meetings and other business events from around the world. Today MCB has an unrivalled reputation for facilitating the delivery of high quality business events, which meet and transcend the needs and expectations of event organisers.

MCB’s vision is to make Melbourne and Victoria be the premier business events destination, while its mission is to maximise the benefits from conferences to the Victorian economy.

About the role: 

Our Convention Services team is responsible for the delivery of secured international business events in Melbourne. You will work collaboratively with industry stakeholders to promote Melbourne and provide solutions to ensure successful outcomes for event planners and attendees.

This is role will suit someone with experience in Melbourne’s event industry, the role may have requirements to work out of hours.

Key Responsibilities: 

  • Relationship management for a diverse portfolio of secured international and national conferences, including facilitating the delivery of contractual benefits and obligations whilst supporting promotional activities.
  • Maintain accurate records of contracts, payments, and event statistics for auditing process and reporting to MCB stakeholders.
  • Develop and maintain positive relationships with key stakeholders including Local Organising Committees, Professional Conference Organisers and Government stakeholders to ensure the successful delivery of business events.
  • Securing business for MCB Partners by obtaining proposals and facilitating tenders on behalf of clients.
  • Organising and hosting site visits for international clients.

Your Experience: 

  • Preferred experience in a similar role within a venue, hotel, convention bureau, professional conference organiser, exhibition company, association etc. 
  • Demonstrated ability to work autonomously, prioritise activities and co-ordinate multiple deadlines.
  • Excellent service orientation and a flexible, client-centric approach.
  • Strong project management and problem-solving skills.
  • Digital proficiency on multiple platforms eg CRM, Excel

Employee Benefits: 

  • Access to ‘Ignite Days’ to explore Melbourne or regional Victoria to nurture your sense of adventure and ignite your imagination
  • Support Volunteering, with access to additional leave
  • Access to annual flu vaccination and weekly fruit delivery because we care about your health