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Front of House, Facilities & HR Support Coordinator

Front of House, Facilities & HR Support

About the Role 

The Front of House, Facilities & HR Support Coordinator is the first point of contact for all customer and facility enquiries for Visit Victoria as well as being part of the HR team providing internal HR support.  The Coordinator is required to provide confidential, high quality and professional customer service when greeting customers, liaising with stakeholders and staff, both in person and over the phone. 

With your skills in customer services, Front of House and administration you will facilitate all aspects of Front of House, Mail Services, Building Facilities and Administration.  The Coordinator will ensure the Front of House area is professionally maintained and customers are dealt with proficiently and to the utmost standards ensuring Visit Victoria’s corporate image is maintained always.

Key Accountability 

  • Manage, coordinate and maintain Visit Victoria’s Front of House including answering Visit Victoria Switchboard.
  • Manage, coordinate and maintain Visit Victoria’s Operational Facilities including Building Maintenance, Mail Services, Security, Storage and Equipment.
  • Provide internal Human Resources support associated with recruitment coordination, new starter processes, learning program coordination, purchase orders and other support functions as requested.
  • Assist with client and staff enquiries.
  • Monitor front of house meeting room bookings.
  • Receive and sort daily mail, deliveries and couriers.
  • Assist with Special Projects when required.
  • Provide general finance and administration support to the Office of the Chief Executive including raising Purchase Orders.
  • Manage catering requirements for the Office of the Chief Executive, stationery supplies and kitchen consumables.
  • Liaise with IT to maintain functionality of photocopiers/printers at front of house.
  • Maintain front of house kitchen area and meeting rooms as required.
  • Assist Executive Assistant to Chief Executive Officer as required

About You  

  • Excellent administrative and organisational skills, ability to provide a range of confidential executive support services 
  • Experience in managing and coordinating Building Facilities and office operations
  • Experience in coordinating Front of House 
  • Experience in coordinating HR support such as training program coordination, new starter induction processes and coordinating interviews
  • Strong sense of self-drive and initiative
  • Confidence and clarity in working with external suppliers
  • Ability to multitask, prioritise and work under pressure
  • Well-developed oral and written communication, ability to deal with a range of people with tact and discretion
  • Good interpersonal skills, ability to work in a team environment and relate to management, staff and external stakeholders
  • High level of competency in relevant office technology, including Microsoft Office Suite
  • Ability to , analyse issues and research options to provide recommendations 

Additional Information

Applications Open: Tuesday 12 June 2018

Application Close: Tuesday 26 June 2018

Tenure: Full Time

Role Application